Nord sells directly online, and treats the size guide as part of the product rather than an afterthought. Every piece lists full garment measurements and a fit note so a shopper can compare against a garment they already own before buying. Standard ground shipping runs a few business days within the contiguous United States, unworn items with tags can be returned within a stated window, and a size exchange within that window on unworn items ships at no extra cost, because the one thing a shopper cannot do online is try it on. Care notes ship with natural-fibre pieces because wool and leather reward a little maintenance. The storefront's job is to get a shopper to the buy button confident about fit, material, and care.